I would create a routing rule in Unity for calls coming from your call center. The forwarding station would be your CTI route point to UCCX and the action is forward calls to a shared voice mail box with no greeting configured.
Thanks for the follow up. Unfortunatly each agent must have a dedicated voice mail box. Our our solution is to have 2 VM accounts for each agent.. but with over 3000 agents I would prefer to find a neater solution.
The closest that I can think of getting is a Call Handler per-agent w/ a different extension that has no greeting and the destination mailbox set to the user's normal mailbox. You could save yourself effort from the CCX side of things by creating a mask. For example, if the Primary Extension of user mailboxes is 2XXX perhaps the Call Handlers are 3XXX. This would let you mangle the String variable within CCX in a consistant manor vs. building out a gigantic Switch statement for each agent.
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