Unity Connection - Deleted User from DB now unable to import from LDAP
We are using CUCN 8.6. I imported a user, and no matter what changes I made calls would always go to default Unity greeting. If I used that DN for another user it worked fine. I deleted this user and re-added him back in, issue was still present.
I then deleted the user from DB through cli using the following command;
run cuc dbquery unitydirdb SELECT ObjectId from vw_User WHERE Alias = 'ccooper'
run cuc dbquery unitydirdb EXECUTE PROCEDURE csp_UserDelete (pObjectId='3ede294c-e5fb-4713-bacd-853c6361ec87')
Now when I try to import the user from LDAP he doesn't appear. Other new users do. I restarted directory sync service, performed full sync. I am going to reboot the cluster.
If anyone has encoutered this issue or has any troubleshooting steps, please let me know.
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The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.