Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity Connection - Directory handler (speedial or softkey)

Hello,

     I have been trying for a few days and I cannot figure out if this is possible.. I love the voice system directory in Unity Connection. I'm trying to setup a speed dial or softkey to the directory handler so that we can access it for our corporate extensions. I would rather not tell everyone they have to go through a menu to get to this feature. Is there a way to create a softkey or a speed dial that takes you straight to the directory handler?

We are running Unity Connection 7.1

CallManager 4.2 (soon to be 7.x)

Thank you in advance,

Raul

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Unity Connection - Directory handler (speedial or softkey)

Easy task, first of all we do not support custom softkeys.

Now, all you need is a speed dial.

CTI RP with CFA to VM to match the speed dial.

Create a call routing rule for forwarded calls in CUC to catch those calls and send those to a Directory Handler.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
Cisco Employee

Re: Unity Connection - Directory handler (speedial or softkey)

Easy task, first of all we do not support custom softkeys.

Now, all you need is a speed dial.

CTI RP with CFA to VM to match the speed dial.

Create a call routing rule for forwarded calls in CUC to catch those calls and send those to a Directory Handler.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: Unity Connection - Directory handler (speedial or softkey)

that was it.. thank you!

New Member

Re: Unity Connection - Directory handler (speedial or softkey)

Nice.  That was exactly what I needed.  Now to integrate it with Cisco Mobile 8.0!

Thanks java!

591
Views
10
Helpful
3
Replies
CreatePlease to create content