It sounds like this UC 7.x feature would work well here :)
Dispatch messages are sent to a distribution list of users who are available to respond to issues, but only one person needs to respond.
When the message has been accepted by one of the members of the distribution list, Cisco Unity Connection removes copies in the mailboxes of the remaining recipients.
When listening to dispatch messages, note the following considerations:
â¢If another recipient accepts the dispatch message before you accept it, your copy of the message is removed from your mailbox.
â¢When you decline a dispatch message, Connection does not move it to your deleted items folder.
â¢Dispatch messages trigger the message waiting indicator (MWI) on your phone. If another recipient accepts a dispatch message, Connection turns off your MWI after it removes the message from your mailbox. There may be a window of time between message removal and the MWI going off. If you find no new messages after noting the MWI, it likely is because you checked during this window.
â¢When configuring message notification rules to include dispatch messages, be aware that by the time you receive a notification and call in to retrieve the message, it may be gone from your mailbox because another user has already accepted the message.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...