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Unity Connection failed to turn on the MWI

Ronald Smith
Level 1
Level 1

I pulled this line below from the CuNotifier traces. Has anyone seen this error below before? if so, how to fix the MWI problem?

"mwi extension=2942: doesn't need MWI update due lamp off and suspend-update set"

1 Reply 1

davrojas
Level 3
Level 3

Hello Ronald,

It would be best if you could provide additional information in order to better understand why doesn't the MWI turn on and why the message on the trace.

-Is this a new configuration?

-Is the problem for one user?

-How does your network design look, example is there any firewall between CUCM and CUC or the phones?

-Is it only turning on or also off?

-Can you dial the On and Off extension?

-Were any changes made previous to experience the issue?

-Do the Application logs reveal any additional information?

-Is this a SCCP or SIP integration?

-Is this working along with a SIB integration?

-DaRoPe

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