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Community Member

Unity connection fails to add users

Hi; i'm running comunications manager business edition ver. 6.1.2 with unity connection 2.1.2; i made the integration and tested with two users created from the callmanager administration; the problem is that i can not create a user using the unity connection interface (in the user section does not appear this option) i can not change the password options in the user templates either, so users can not initialize their mailbox (this option appears as read only); the same situation occurs when accessing the axl servers section on the telephony integration. i'm using the default application user: ccmadministrator.

Thanks.

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Accepted Solutions
Cisco Employee

Re: Unity connection fails to add users

that is expected, i'd recommend you to go thru the whole guides in order to understand how this works

the changes need to be done on CUCM, under user management -> credential policy and credential policy default options

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
3 REPLIES
Cisco Employee

Re: Unity connection fails to add users

if you're using a BE it's expected you do not have the add option in CUC, you need to read the CUCM BE guides to configure that system

Cisco Unified Communications Manager Business Edition

Maintain and Operate Guides

http://www.cisco.com/en/US/products/ps7273/prod_maintenance_guides_list.html

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Community Member

Re: Unity connection fails to add users

Thanks, i have another question , the user Moves adds and change guide says that i can change the user template password from the unity connection interface or use the default password applied during installation, as i told you before, i can not change this password and i didn't set any password for user template during installation. The isntallation only ask for two passords: administrator an application user.

Thanks

Cisco Employee

Re: Unity connection fails to add users

that is expected, i'd recommend you to go thru the whole guides in order to understand how this works

the changes need to be done on CUCM, under user management -> credential policy and credential policy default options

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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