I ran into an issue with the same version of unity connection, and it might be what you are experiencing. We found that after the upgrade, unity connection no longer plays the Greeting for Call Handlers when dialed directly via DID or internal dialing. There is no issue dialing a user voicemail box. What we did for a workaround was create a voicemail box for each of the main Call Handlers that had extensions assigned to them. We removed the extension from the Call Handler, and assigned to the newly created voicemail box. We then configured the voicemail box to play no greeting, and the after greeting event is to go to the Call Handler that it replaced. Luckily this customer has some available voicemail boxes we could use for this. I plan on calling TAC tomorrow to see what is going on.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...