When I try to pull messages from my voice mail from my 7971 I get no response from unity connection. Additionally When I log in to Unity I get no ERRORS. Any guidance as things to check would be greatly appreciated.
In order to make sure Cisco Unity works correctly, use the enterprise manager on each Cisco Unity server in order to verify SQL connectivity. Do this in order to see if it can talk to the local and remote SQL databases and that the nodemanager service runs with the same domain administrator account on the two Cisco Unity servers.
Refer to Monitoring and Maintaining Cisco Unity Failover for more information on how to monitor Cisco Unity failover.
Note: The Cisco Unity Node Manager service periodically checks the status of the local and remote database and in particular the status of replication. A public Microsoft COM interface, SQLServer2, is used directly by the Node Manager, so the error code reported is a Microsoft SQL (COM) error on the attempt to connect. The Node Manager Micro traces Initialization (11) and Replication (17) attempt in order to provide further information bythe attempt to report the Microsoft error message for the error code. The interval at which this check is performed is held in the registry in key SQLReplicationCheckIntervalSec under HKLM\Software\Active Voice\AvCsNodeMgr\1.0. The default is 15 minutes, 900 seconds. Further information on the error code or error message comes from Microsoft.
Refer to these documents for more information:
Cisco Unity Troubleshooting Guide (With Microsoft Exchange), Release 4.0(2)
Are you getting this error “Installer User Interface Mode Not Supported. The installer cannot run in this UI mode. To specify the interface mode, use the -i command-line option, followed by the UI mode identifier. The value UI mode identifiers...
The below trick might come handy when you have to add a new node to a cluster but you don't have or is unsure of the security password for the publisher. This procedure has been around for ages.
1) Login into the CLI of the Publisher.