Can an iPhone successfully have an IMAP session with a Unity Connection 7.x?
Using another IMAP client, such as Outlook works fine; but an iPhone returns error messages when attempted.
If there is a solution, can you share it?
I have read elsewhere that other versions on Unity (Unity Express) had an issue as an IMAP feature (Search) was not enabled in which later versions addressed but Unity Connection is not called out directly.
You were actually talking about two different features:
Feature #1 Unified Messaging.
This feature allows you to receive voicemail as an attachment with regular email client. This part does NOT particularly require IMAP configuration. Though you may choose an IMAP client as email client, you actually can use any email client like POP3, Exchange or web client.
Feature #2 IMAP access to voicemail.
This feature allows you access voicemail storage via IMAP. To do that, you need to purchase IMAP license from Cisco. And you have to explicitly configure IMAP on server side.
I completely agree with you - Cisco should address and fix this issue as soon as possible.
From my point of view - this small problem has very high visibility and so should be fixed quickly.
I already have few unhappy customers because of this.
Many executives are using iPhones and for many of them this is a major inconvinience.
Since these guys are signing checks and approving purchases (and very often they are not technical at all) - there's very high chance that this small problem will kill few Cisco sales in favor of other vendors who do not have such problem.
Telling to the big boss that he needs to trash his lovely iPhone 4 just to be able to get voicemail - that's probably silly idea that can potentially lead to the career change event for some of the IT folks. The very probable reaction from the big boss can be something like this - "Who and why decided to implement the system that has such problems?"
I bet that this should be very easy to fix if someone @Cisco will be willing to listen.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...