Unity Connection Interview Handler for customer survey
Can Cisco Unity Connection Interview Handler be used for 'customer satisfaction surveys' ?
This is for a Contact Center Express (UCCX ver 7.0) environment - after an Agent completes a call the 'customer' is directed to the Cisco Unity Interview Handler where he/she will be asked questions with the responses recorded on Cisco Unity. On completion of the survey the caller hangs up. The recording is then e-mailed to a group of users for analysis. This is for recording approximately 350 surveys a day, 6 days a week using the Interview Handler.
My assumption is that the Interview Handler is not a suitable solution for this requirement, in which case can anybody suggest a suitable product.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...