Unity Connection Licenseing

[anis_cisco]

Hello all,

We upgraded our CUCM 6.x, Unity 2.x from MCS to UCS 9.1.

We  got one license file from license team which uploaded into ELM page  successfully. License Team confirmed that issued license contain cucm  & unity connection both.

My  question, after uploading license into ELM page, do we need to add  additional license into Unity Connection also (as we use to do in  earlier releases for VM Ports, VM Box, CTI) ?

Because we are getting license expire notification on the main page of Cisco Unity Connection.

Regards,

[Rob Huffman · Accepted solution]

Hi Anis,

+5 to my friend Aman here for his diligence!

I would try going to the COS that these users are tied to

and turn off anything related to Speechview. You need a

special license to use that feature which it looks like you

don't have.

Once completed - re-synchronize

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

[Aman Soi]

Hi Rob,

thanks for sharing the info.

Are u referring to Allow Users to Access SpeechView Transcription  Service in Licensed Features under COS?

So, u are suspecting this could be enabled which I was seeing 70 [Not In Complaince] but ignored it.

regds,

aman

[Rob Huffman]

Hi Aman,

Yes, that would be my best guess here

As Speechview is a licensed feature, I believe the fact

that it is checked on the COS is what is causing this issue.

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

[anis_cisco]

+ 5 for my dear friends Rob & Aman.

Thank you so much for your findings & advises.

What i understand from your suggestion that notification is appearing because of Speechview configuration & it should not have any impact on system, the system should work fine with current license ... is that right ?

Regards,

Anis

[anis_cisco]

Hi aman,

I just found Connection Conversation Manager is stopped & IVR is also stopped working.

Regards,

Anis

[Aman Soi]

Hi Anis,

Did you try starting these services?

Also, did u check whether "Allow Users to Access SpeechView Transcription  Service" is enabled or not as Rob suggested.

regds,

aman

[anis_cisco]

Hi Aman,

License notification disappeared after doing work around as rob suggested.

Thank you rob for tip

Now I am working on Unity to bring it back to normal. Will update you once it fix.

Regards,

Anis

[Aman Soi]

Hi Anis,

thanks for update.

[+5 ] to Rob.

Can u share the licensing snapshot now ?

regds,

aman