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New Member

Unity Connection Licenseing

Hello all,

We upgraded our CUCM 6.x, Unity 2.x from MCS to UCS 9.1.

We  got one license file from license team which uploaded into ELM page  successfully. License Team confirmed that issued license contain cucm  & unity connection both.

My  question, after uploading license into ELM page, do we need to add  additional license into Unity Connection also (as we use to do in  earlier releases for VM Ports, VM Box, CTI) ?

Because we are getting license expire notification on the main page of Cisco Unity Connection.

Regards,

5 ACCEPTED SOLUTIONS

Accepted Solutions
VIP Purple

Unity Connection Licenseing

Hi Anis,

Have u created two ELM : one for call manager and one for unity connection .Both have been installed on CUCM PUB and unity server respectively .

you need additional license only when u need to have extra features or increase ports/mailboxes.

regds,

aman

Hall of Fame Super Silver

Unity Connection Licenseing

Simply add the UCXN instance on your ELM server and synchronize.

Chris

VIP Purple

Re: Unity Connection Licenseing

Hi Anis,

There was a similar discussion and Rob shared the bug.

ELM: License Required/Usage value incorrect for CUWL Licenses

CSCum28544

Symptom:
When CUWL licenses are installed, the required field shows 0.

CUWL Standard Messaging has just Basic Messaging.

Example:
CUWL Standard Messaging,
Required - 0
Installed - 200
Unused - 50

Basic Messaging,
Required - 150
Installed - 0
Unused - 0


CUWL Professional Messaging has Basic Messaging and Enhanced Messaging.

CUWL Professional Messaging,
Required - 0
Installed - 200
Unused - 100

Basic Messaging,
Required - 50
Installed - 0
Unused - 0

Enhanced Messaging,
Required - 50
Installed - 0
Unused - 0

The value of 0 is incorrect.

Conditions:
Seen on Unity Connection 9.1(2) ELM

Workaround:
N/A - License usage is correct. The reporting is incorrect.

Further Problem Description:
Ideally CUWL Standard Messaging and Basic Messaging should have same values in all 3 fields. CUWL Professional Messaging should be the sum of Basic Messaging and Enhanced Messaging.

Also,
- Basic Messaging should be shown as a sub section of CUWL Standard Messaging.
- Basic Messaging and Enhanced Messaging should be shown as a sub section of CUWL Professional Messaging.

Having them as separate rows causes confusion as it looks like it is a different license. We could look at having expandable sub rows.

Is your application working fine?

regds,

aman

VIP Purple

Re: Unity Connection Licenseing

Hi Anis,

this means the configuration would be intact and is something else.

can u cross-check the status of services in Cisco unity connection serviceability  ----tools- service management?

a. Connection Conversation Manager

b. Connection License Manager server

c. connection DB


regds,

aman

Hall of Fame Super Red

Unity Connection Licenseing

Hi Anis,

+5 to my friend Aman here for his diligence!

I would try going to the COS that these users are tied to

and turn off anything related to Speechview. You need a

special license to use that feature which it looks like you

don't have.

Once completed - re-synchronize

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

22 REPLIES
VIP Purple

Unity Connection Licenseing

Hi Anis,

Have u created two ELM : one for call manager and one for unity connection .Both have been installed on CUCM PUB and unity server respectively .

you need additional license only when u need to have extra features or increase ports/mailboxes.

regds,

aman

Hall of Fame Super Silver

Unity Connection Licenseing

Simply add the UCXN instance on your ELM server and synchronize.

Chris

New Member

Unity Connection Licenseing

Hello,

Thank for reply.

Yes i added CUCM & Unity into ELM, Its synchronized successfully. It means i have installed unity connection license correctly.

Then why i am getting expired license prompt on main page of cisco unity connection ?

Any idea ?

Regards,

VIP Purple

Unity Connection Licenseing

Hi Anis,

can u please share the snapshot of expiry message along with monitoring---dashboad and license usage[table view and chart view]  of ELM ?

Do u get any message for CUCM as well?

regds,

aman

New Member

Re: Unity Connection Licenseing

I am getting attached error:

No i am getting this error in Unity Connection only.

IMG-20140127-WA0000.jpg

     What does the Last Compliance Time mean in screen shot ?

VIP Purple

Unity Connection Licenseing

Hi Anis,

this means the license file uploaded or provided by licensing team  is not working.

actually , the grace period is just for 60 days and it is now touching 75 days.

can u login in ELM and check license management----licenses for the file which u have uploaded is correct or not and is showing as CURRENT in brackets.

regds,

aman

New Member

Re: Unity Connection Licenseing

aman,

Here are the attachments.

VIP Purple

Re: Unity Connection Licenseing

Hi Anis,

what is the exact UCXN version u are using?

Did u purchase 100 CUWL messaging license ?  but same is showing used in Basic Messaging [70]

regds,

aman

New Member

Re: Unity Connection Licenseing

Aman,

Its unity conneciton 9.1.2.10000-10

Actually we upgraded our unity connection from 2.x MCS to 9.1.2 UCS. We were entitled for 100 license for Unity Connection 2.x which i shared with Cisco License Team, based on the provided info (old mac address & license file for 2.x version ) i got one license file from cisco which i uploaded into ELM system & shared the info to you.

Since i was entitled for 100 Messaging licenses in earlier version, i am expecting the same for new version. But in License Usage page its showing 70 License for Speechview only & no license for Basic Messaging.

Regards,

VIP Purple

Re: Unity Connection Licenseing

Hi Anis,

There was a similar discussion and Rob shared the bug.

ELM: License Required/Usage value incorrect for CUWL Licenses

CSCum28544

Symptom:
When CUWL licenses are installed, the required field shows 0.

CUWL Standard Messaging has just Basic Messaging.

Example:
CUWL Standard Messaging,
Required - 0
Installed - 200
Unused - 50

Basic Messaging,
Required - 150
Installed - 0
Unused - 0


CUWL Professional Messaging has Basic Messaging and Enhanced Messaging.

CUWL Professional Messaging,
Required - 0
Installed - 200
Unused - 100

Basic Messaging,
Required - 50
Installed - 0
Unused - 0

Enhanced Messaging,
Required - 50
Installed - 0
Unused - 0

The value of 0 is incorrect.

Conditions:
Seen on Unity Connection 9.1(2) ELM

Workaround:
N/A - License usage is correct. The reporting is incorrect.

Further Problem Description:
Ideally CUWL Standard Messaging and Basic Messaging should have same values in all 3 fields. CUWL Professional Messaging should be the sum of Basic Messaging and Enhanced Messaging.

Also,
- Basic Messaging should be shown as a sub section of CUWL Standard Messaging.
- Basic Messaging and Enhanced Messaging should be shown as a sub section of CUWL Professional Messaging.

Having them as separate rows causes confusion as it looks like it is a different license. We could look at having expandable sub rows.

Is your application working fine?

regds,

aman

New Member

Re: Unity Connection Licenseing

Ok,

no aman its not working now ... if no one picks the call instead of going towards voice messages (after specific time duration) its keep ringing ... what needs to be done next ?

I tried restarting unity connection but no benefit.

Any advise would be highly appreciated.

Parallely I have raised to the license team & waiting for product manager's reply.

Regards,

VIP Purple

Re: Unity Connection Licenseing

Hi Anis,

Hope your configuration is fine. Voice Mail Ports are registered and users are assigned Voice Mail profile.

regds,

aman

New Member

Re: Unity Connection Licenseing

Hi aman,

It was working fine & we didnt receive any complain from client earlier.

This issue appeared all of sudden.

As per the bug you are expecting that licenses are installed & working fine only reporting is wrong & system SHOULD WORK without any problem ?

VIP Purple

Re: Unity Connection Licenseing

Hi Anis,

this means the configuration would be intact and is something else.

can u cross-check the status of services in Cisco unity connection serviceability  ----tools- service management?

a. Connection Conversation Manager

b. Connection License Manager server

c. connection DB


regds,

aman

Hall of Fame Super Red

Unity Connection Licenseing

Hi Anis,

+5 to my friend Aman here for his diligence!

I would try going to the COS that these users are tied to

and turn off anything related to Speechview. You need a

special license to use that feature which it looks like you

don't have.

Once completed - re-synchronize

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

VIP Purple

Unity Connection Licenseing

Hi Rob,

thanks for sharing the info.

Are u referring to

So, u are suspecting this could be enabled which I was seeing 70 [Not In Complaince] but ignored it.

regds,

aman

Hall of Fame Super Red

Unity Connection Licenseing

Hi Aman,

Yes, that would be my best guess here

As Speechview is a licensed feature, I believe the fact

that it is checked on the COS is what is causing this issue.

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

New Member

Re: Unity Connection Licenseing

+ 5 for my dear friends Rob & Aman.

Thank you so much for your findings & advises.

What i understand from your suggestion that notification is appearing because of Speechview configuration & it should not have any impact on system, the system should work fine with current license ... is that right ?

Regards,

Anis

New Member

Re: Unity Connection Licenseing

Hi aman,

I just found Connection Conversation Manager is stopped & IVR is also stopped working.

Regards,

Anis

VIP Purple

Re: Unity Connection Licenseing

Hi Anis,

Did you try starting these services?

Also, did u check whether "Allow Users to Access SpeechView Transcription  Service" is enabled or not as Rob suggested.

regds,

aman

New Member

Unity Connection Licenseing

Hi Aman,

License notification disappeared after doing work around as rob suggested.

Thank you rob for tip

Now I am working on Unity to bring it back to normal. Will update you once it fix.

Regards,

Anis

VIP Purple

Unity Connection Licenseing

Hi Anis,

thanks for update.

[+5 ] to Rob.

Can u share the licensing snapshot now ?

regds,

aman

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