I have a CUCM 4.0 server with a Unity Connection 1.2(1) server.
When a caller is routed to a vm box they hear the voicemail greeting saying something to the effect of "please leave your message at the tone, or wait for more options."
Here's the strange part. If a caller is transferred to an extension, or calls that extension's DID number, the "wait for more options" is only about 5 seconds. However, if the caller goes through the AA and selects the extension/user listed in the directory, the "wait for more options" part is about 3 minutes.
In the Rings To Wait For box, the value should be two rings fewer than the value of the forward timer of the phone system, this value is typically not greater than four, and is never greater than eight. This value specifies the number of rings that Cisco Unity waits before routing the call to the subscriber personal greeting.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...