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Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

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New Member

UNity Connection: MWI ON/OFF not indicating

Hi,

Unity connection & CCM is integrated properly & all the vocie ports are registered in CCM. I am able to send & read Voice Mails. Voice Pilot no is working fine. But the problem is MWI On/Off is not showing once msg is delivered or read out....plz suggest..

5 REPLIES
New Member

Re: UNity Connection: MWI ON/OFF not indicating

When you dial MWI on/off numbers from the phone does the red light comes up ?

For example the mwi on off numbers and 7001 and 7002. If you dial those numbers does the red light turns on and off ?

- check the setting under "Telephony Integration" -->"Phone System"

-also check Search Users ----> Edit User Basics ---> Message Waiting Indicators

New Member

Re: UNity Connection: MWI ON/OFF not indicating

Yes, from our phone system when we dial the MWI ON number it Glow & after pressing MWI OFF it goes...

Re: UNity Connection: MWI ON/OFF not indicating

Check your CSS and partitions for MWI lights on/off, VM ports and phones.

Voice mail ports should have access to MWI numbers and MWI numbers should be able to access phones.

Some more information about CSS and partitions:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/6x/dialplan.html#wp1044276

New Member

Re: UNity Connection: MWI ON/OFF not indicating

Hi,

User phones & MWI ON/OFF numbers are in same CSS & Partition...Still the problem is happening..any sort of help would be appreciated..

New Member

Re: UNity Connection: MWI ON/OFF not indicating

Hi,

SUer phones & MWI ON/OFF numbers are in same CSS & Partition...Still the problem is happening..any sort of help would be appreciated..

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