Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity Connection playing incorrect VM greeting

We had a user (user1) with ext 6000, they left the company and a new user (user2) came in.  We were unable to delete the user through gui, we did it through cli.  Now when someone calls 6000 it doesn't go to user2's vm mailbox, instead we here user1's greeting.  Although user1 is no longer in the system.

If anyone has encountered this issue or can suggest any troubleshooting steps, please let me know.

thansk,

 

AK

1 REPLY
Cisco Employee

I assume that you failed to

I assume that you failed to delete all the dependencies from the user by doing that, I would try to delete the user again, and if no avail, call TAC as this might require root access to delete.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
25
Views
0
Helpful
1
Replies
CreatePlease login to create content