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Unity Connection Reporting

I am not sure if I can get reporting out of Unity Conn or not. I want to be able to see

Auto Attendants which numbers are selected. Of Course if possible by day or week, or month.

Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Unity Connection Reporting

Log into https:///cuservice and Select "Tools" then "Reports".  There is a pre-canned Call Handler Traffic Report.  It will give you the following:

  • Total number of calls.
  • Number of times  each key on the phone keypad was pressed.
  • Extension.
  • Invalid extension.
  • Number of times  the after greeting action occurred.
  • Number of times  the caller hung up.

  • Hailey

  • Please rate helpful posts!
  • 1 REPLY

    Re: Unity Connection Reporting

    Log into https:///cuservice and Select "Tools" then "Reports".  There is a pre-canned Call Handler Traffic Report.  It will give you the following:

  • Total number of calls.
  • Number of times  each key on the phone keypad was pressed.
  • Extension.
  • Invalid extension.
  • Number of times  the after greeting action occurred.
  • Number of times  the caller hung up.

  • Hailey

  • Please rate helpful posts!
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