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Unity Connection sends a message

Hi Everybody,

I am trying to set up CUC to place a call from voice recognition conversation. but it sends directly to called party voicemail without to ring phone.

any suggestion would be appreciated.

Alex

1 ACCEPTED SOLUTION

Accepted Solutions

Re: Unity Connection sends a message

For the user configuration, go to Edit > Transfer Rules > set Transfer Action to (ring) Extension as opposed to Greeting.

Hailey

Please rate helpful posts!

1 REPLY

Re: Unity Connection sends a message

For the user configuration, go to Edit > Transfer Rules > set Transfer Action to (ring) Extension as opposed to Greeting.

Hailey

Please rate helpful posts!

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