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Unity Connection Transfer Options not working

Transfer options on the users are set to send to the extension.

calls are first sent to a UCCX AA and then transfered to the unity Directory Handler. However, when finding the name to dial it always transfers to the greeting instead of to the extension.

1 REPLY
Cisco Employee

Re: Unity Connection Transfer Options not working

Hi!

Have you checked you are using the "attempt transfer for" instead of the default "send to greeting for" ?

HTH

Regards,

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)
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