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New Member

unity connection transfer

When outside caller gets vm and wants to 0 out to operator, I want the call to be transferred to a receptionist number which is not a subscriber. I can't seem to get it to work. If I transfer to a unity subscriber number it works but not to a number that is not a subscriber.

4 REPLIES
New Member

Re: unity connection transfer

Send the call to a call handler that is set to transfer to the extension.

mike

New Member

Re: unity connection transfer

Mike,

That is what I'm doing. when you 0 it sends to operator call handler which transfers to an extension. If the extension is a defined to unity connect the transfer happens othewise I get operator is not available.

Bill

Cisco Employee

Re: unity connection transfer

look at the restrictions tables

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: unity connection transfer

thanks everyone. It turns out the issue is with the integration with NEC via pimg that is the issue not Unity Connection

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