Unity Connection transfers showing wrong alerting name to Hunt Pilot
I have a Unity Connection 9 box that is transferring calls to a hunt pilot. The alerting name on those calls says "From Voicemail" rather than showing the caller's information. Once the call is connected, the correct caller ID info shows on their screen.
I have the alerting name field configured on the hunt pilot. The alerting name works correctly if I call the HP directly, but anytime the call gets transferred by the Call Handler, the alerting name is incorrect. Can someone help me out?
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