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New Member

Unity Connection transfers showing wrong alerting name to Hunt Pilot

I have a Unity Connection 9 box that is transferring calls to a hunt pilot.  The alerting name on those calls says "From Voicemail" rather than showing the caller's information.  Once the call is connected, the correct caller ID info shows on their screen.

I have the alerting name field configured on the hunt pilot.  The alerting name works correctly if I call the HP directly, but anytime the call gets transferred by the Call Handler, the alerting name is incorrect.  Can someone help me out?

Thank You!

Andy Calderone

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Unity Connection transfers showing wrong alerting name to Hunt P

Hi Andy,

Have you checked this CUCM setting?

CallManager System Parameter:

Clusterwide Parameters (Device - Phone)

Display Original Calling Number on Transfer from Cisco Unity = True

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

5 REPLIES
Hall of Fame Super Red

Unity Connection transfers showing wrong alerting name to Hunt P

Hi Andy,

Have you checked this CUCM setting?

CallManager System Parameter:

Clusterwide Parameters (Device - Phone)

Display Original Calling Number on Transfer from Cisco Unity = True

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

New Member

Unity Connection transfers showing wrong alerting name to Hunt P

Rob -

That was indeed the magic fix!  Thank you for your input!  I spent hours digging through configs for this... I can't tell you how gratifying it is to finally have resolution!  It's greatly appreciated!

Kind Thanks,

Andy

Hall of Fame Super Red

Unity Connection transfers showing wrong alerting name to Hunt P

Hi Andy,

Glad to be of some small help my friend

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

VIP Super Bronze

Unity Connection transfers showing wrong alerting name to Hunt P

Rob as always to the rescue..+5 buddy

Please rate all useful posts

"opportunity is a haughty goddess who waste no time with those who are unprepared"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Hall of Fame Super Red

Unity Connection transfers showing wrong alerting name to Hunt P

Thanks Deji! +5 right back at ya Happy Friday my friend.

Cheers!

Rob

"Why do the best things always disappear " 

- The Band

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