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Unity Connection - Unable to reset GUI password

Hello,

Client has forgotten the GUI password, there were several failed attempts to login.  After that there were several attemps to change the password through CLI.  Now when I try to reset the password I get the following error;

 

admin:utils reset_application_ui_administrator_password
New password:*
Confirm new Password:*

-------------------- utils reset_ui_administrator_password --------------------


Reset user interface password
2014-04-30 17:57:43,168 ERROR [ClassExecutionThread] cli.cmdResetPasswd - Error:: Unable to set Passwd
2014-04-30 17:57:43,168 ERROR [ClassExecutionThread] cli.cmdResetPasswd - Error:: Read Credential for cucadmin01 failed.
04/30/2014 17:57:43.165 : Update FAILED: code = 1, AUTHORIZATION FAILURE


Executed command unsuccessfully

With the many resets, we are unsure what the password is now.  If anyone has encountered this issue please let me know what steps are needed to correct this.

 

Thanks,

 

AK

1 REPLY
Hall of Fame Super Gold

Duplicate posts.   Go here:

Duplicate posts.  

 

Go here:  http://supportforums.cisco.com/discussion/12191216/unity-connection-unable-reset-gui-password

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