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Unity Connection Upgrade 7.1.3 to 8.0 Fails

Hello,

We have Unity Connection 7.1.3 on UCS & we are upgrading to 8.0. Our target upgrade version is 10.5.

While upgrade we are getting following error.

Error encountered : errors. upgrade.connectionHWDisallowd.

We have used CUC OVA file to build CUC 7.1.3.  before upgrade to 8.0 we loaded cop file (ciscocm.referesh_upgrade_v1.3.cop.sgn)

Can any body advise why we are facing this issue ? We have UCS C200 M3 Server.

Regards,

 

 

 

 

7 REPLIES
VIP Purple

Hi, can u check the Table 1

Hi,

 

can u check the Table 1 for virtual specifications in link

 

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html#wp771057

 

can u share the link from where u downloaded the cop file?

regds,

aman

New Member

Hi aman,Thank you for reply

Hi aman,

Thank you for reply.

We downloaded files from Cisco Unity Connection Virtualization tab in Cisco.com under download section. We used CUC_5000_user_v1.0vmv7.ova file.

We just tried upgrade from 7.1.3 to 10.0.112900-2 & it upgraded successfuly.

Now on the way to 10.5.1.10000-7. I will udpate here with result today.

Regards,

VIP Purple

thanks for update. I was

thanks for update.

 

I was asking about the cop file.

 

So, finally u upgaded from 7.1.3 to 10.0.x.Did not upgrade to 8 and then, 10.X?

 

regds,

aman

VIP Purple

Can u also please share show

Can u also please share show version active and show version inactive ?

 

regds,

aman

New Member

Hi aman,As requested,

Hi aman,

As requested, following is the ouptut

admin:show version active
Active Master Version: 10.5.1.10000-7
Active Version Installed Software Options:
ciscocm.refresh_upgrade_v1.3.cop
ciscocm.version3-keys.cop
admin:


admin:show version inactive
Inactive Master Version: 10.0.1.12900-2
Inactive Version Installed Software Options:
ciscocm.refresh_upgrade_v1.3.cop
ciscocm.version3-keys.cop
admin:

 

Regards,

Conie

VIP Purple

thanks for update. regds,aman

thanks for update.

 

regds,

aman

New Member

Hi aman,

Hi aman, Cop file i downloaded from callmanager 10.5 update utilities page at cisco.com and it is latest version of cop file. Yes, upgrde from ver 7.1.3 to 8.0 didnt went successful so alternate 7.1.3 to 10.0 and thn 10.5 successfull. I will share requested output here by tomorrow. Regards
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