I have integrated Unity Connection 7 with CUCM 7.1. The voicemail ports are registered. I created an AXL account in CUCM and successfully imported users into Unity Connection with the correct extension. When I hit the "Messages" button on the phone, the Unity Messaging System announcement comes up, but I am not put into the user's mailbox; the announcement just says that from a touch-tone phone I can dial any extension. If I call another phone, I get the same announcement and not a user's mailbox. This is the first time I've created a Unity Connection server, so there's probably some obvious disconnect. Any suggestions?
The mask was what got it. We use 10-digit extensions for everything but people here only want to dial 5, so we translate 5-digit extensions to 10. I had the mask set at XXXXX on the voicemail profile, so CUC was seeing the wrong extension. Adding a 5-digit alternate extension on the user in CUC solved everything. I'll check out those guides too. Thanks, Bill.
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