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Unity Connection Voice Mail access

Hi All

We have a issues wiht one of our cutomer that when enduser press Voice Mail button to access the VoiceMail  it then sometimes keeps ringing and then call gets hanged up/disonnects. its intermitten issue...

has any one come accross this /any idea

thanks

5 Replies 5

rofallar
Cisco Employee
Cisco Employee

Sccp integration? Are all voice ports set for incoming connection on CUC?

Sent from Cisco Technical Support iPad App

Its a SCCP intergration.

Are all voice ports set for incoming connection on CUC?

  How do i check this, issue is intermitten.

Thanks for you reply Ronald.

Hi mate,

Try following the troubleshooting procedure described here:

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/troubleshooting/guide/8xcuctsg040.html#wp1059395

Cheers,

Boirs

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Thanks  Boris , will check it out, appricieate your response.

Rob Huffman
Hall of Fame
Hall of Fame

Hi Pramoth,

I'll just add a couple of notes to the good ideas from Ronald and Boris (+5 each guys!)

From Unity Connection admin check the Ports to see which ones are set to answer calls

this is done via Telephony Integration > Ports. You'll want to make sure that you are not sending

calls from the CUCM Hunt Group to Ports that are not set to "Answer".

You can also go to Unity Connection Serviceability > Tools > Reports and generate

a Port Traffic report to look for anomilies there. What you might see is something like

Port 6 with 600 calls answered and Port 7 with 0 calls answered and port 8 with

460 calls answered. You would be able to identify the issue is with Port 7. (see attached example).

The other tool that would be most helpful here is rPSM from the great Unity Tools suite as it

will give you an awesome visual of port activity;

Port Status Remote Monitor for Connection (rPSM)

http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

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