ā07-19-2012 12:34 PM - edited ā03-16-2019 12:17 PM
Hi All
We have a issues wiht one of our cutomer that when enduser press Voice Mail button to access the VoiceMail it then sometimes keeps ringing and then call gets hanged up/disonnects. its intermitten issue...
has any one come accross this /any idea
thanks
ā07-19-2012 03:16 PM
Sccp integration? Are all voice ports set for incoming connection on CUC?
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ā07-19-2012 05:16 PM
Its a SCCP intergration.
Are all voice ports set for incoming connection on CUC?
How do i check this, issue is intermitten.
Thanks for you reply Ronald.
ā07-19-2012 09:19 PM
Hi mate,
Try following the troubleshooting procedure described here:
Cheers,
Boirs
ā07-22-2012 02:27 PM
Thanks Boris , will check it out, appricieate your response.
ā07-20-2012 06:17 AM
Hi Pramoth,
I'll just add a couple of notes to the good ideas from Ronald and Boris (+5 each guys!)
From Unity Connection admin check the Ports to see which ones are set to answer calls
this is done via Telephony Integration > Ports. You'll want to make sure that you are not sending
calls from the CUCM Hunt Group to Ports that are not set to "Answer".
You can also go to Unity Connection Serviceability > Tools > Reports and generate
a Port Traffic report to look for anomilies there. What you might see is something like
Port 6 with 600 calls answered and Port 7 with 0 calls answered and port 8 with
460 calls answered. You would be able to identify the issue is with Port 7. (see attached example).
The other tool that would be most helpful here is rPSM from the great Unity Tools suite as it
will give you an awesome visual of port activity;
http://www.ciscounitytools.com/Applications/CxN/PortStatusMonitorCUC7x/PortStatusMonitorCUC7x.html
Cheers!
Rob
"Show a little faith, there's magic in the night" - Springsteen
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