unity connection with cme call forward personal greeting failed

[boub91]

Hi every body,

I have cme v8.5 and unity connection v8.6.1.

When external calls or internal calls are forwarded to voicemail we cannot have the user's personal greeting.

The call is forwarded to greeting (like user has no voicemail box) and forward to operator.

Thank you

[Jaime Valencia]

Have you modified the call routing rules for FW calls??

Are you matching the same DN in a subscriber as the info you're sending to CUC??

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[boub91]

Hi,

No I didn't change the routing rule on unity connection.

this is the config on the cme

When we call this phone from PSTN we have the issue

ephone-dn  1  dual-line

number 940 secondary 0175770920

  call-forward all 7010

call-forward busy 7010

call-forward noan 7010 timeout 15

corlist incoming profil-ToutAccess

When we call this phone from another ip phone we have the issue

ephone-dn  5  dual-line

number 944

call-forward all 7010

call-forward busy 7010

call-forward noan 7010 timeout 15

corlist incoming profil-ToutAccess e

this is the config on unity connection

* The call routing

* the user

* the alternate number 0175770920 is configured for phone 940

[acampbell]

Hi,

I think the issue is being caused by the CME config of the ephone

You are using secondary numbers

like 940 also has 0175770920 as a secondary

Looking at the first slide you posted the call into CUC was deemed for a long DN 0175770940

Can you try adding ALTERNATE EXTENSIONDNs for a couple

of test users

http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/user_mac/guide/8xcucmac040.html#wp1272644

Like if in CUC the user is ext 940 add an Alternate Ext 0175770920

Do this for a couple of users and retest

Regards

Alex

[boub91]

Hi,

I have configured the alternate extension but I still have the issue.

I have changed the secondary phone number but I still have the issue.

ephone-dn  1  dual-line

number 940 secondary 940

call-forward all 7010

call-forward busy 7010

call-forward noan 7010 timeout 15

corlist incoming profil-ToutAccess e

telephony-service

create cnf-files

reset all

[acampbell]

Hi,

Now you have changed the secondary number and added the Alterate Ext

What does the port monitor show when you call 940

Regards

Alex

[Rob Huffman]

Hi there,

It looks like 0175770940 should be the secondary number for 940

and it should also be the Alternate extension for 940 instead of 0175770920

Cheers!

Rob

[boub91]

Hi,

this is the port monitor when I have the following parameter and on unity connection the external phone is configured for alternate extension :

ephone-dn 1 dual-line

number 940 secondary 940

call-forward all 7010

I still have the same issue, the default greeting when user has no mailbox.

With another IP Phone when I call the ip phone number 940 I also have the same issue.

[boub91]

Hi,

I deleted the following parameter and it's work.

telephony-service

no dialplan-pattern 1 0175770... extension-length 3

Thank you

[acampbell]

Hi,

Glad to hear you have fixed it. (+5 to you)

May be you can mark this post as corrected/completed.

Regards

Alex