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Unity Connections 8.5 - Mailbox Access Rights


Is it possible in Unity Connections 8.5 to have a mailbox setup where anyone who has the ID and PIN can access and listen to the messages but cannot delete the voicemail messages. There would be only 1-2 to users have the capability to delete the messages.  I have a request to setup an attendance dial in mailbox where it can be checked by multiple users but only a select few would have the ability to delete the messages.

Thank You              


Re: Unity Connections 8.5 - Mailbox Access Rights

Assuming this would not be a SIB user, you could simply remove the option to the delete message from the keypad mapping and then create a new user template for those specific users using the new keypad mapping and assign it to them.


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Unity Connections 8.5 - Mailbox Access Rights

Hi Troy,

My friend Tony is most correct here (+5 ) The best you can

do is trick most of the users into thinking "delete" is not available.

These settings are only exposed when using the Custom Keymapping Tool

in CUC, so you won't see them on your default conversation. Let's say

you are using the Classic Conversation for your users. You can go to the

Custom Keymapping Tool from cucadmin and say select Custom Keymapping #3

when it comes up you would, first off, reset the mapping on all tabs to Classic Conversation

this would then replicate your existing setup. Then go to the After Message menu page and map

some key # to "message delete" I used 17 in my tests here. Then you would also uncheck the

"option is voiced in menu" checkbox so the users that you apply this keymapping to would not

be offered the delete message option.

The next step is to assign the new Custom Keymapping #3 conversation to the

required Mailbox via user>xxxx>Phone menu>Conversation>Custom Keymapping #3

and apply.

You would also set Phone menu>Conversation>Custom Keymapping #3 in the User template

area so special "restricted" mailboxes that are created can use this conversation as well

In my tests here the only thing different than this example is that we use the Optional Conversation 1

so I reset the mapping on all tabs to Optional Conversation 1 when going through the steps above.

This worked like a charm.



"Seek it out and ye shall find  " 

- OneRepublic

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Unity Connections 8.5 - Mailbox Access Rights

Thank you Tony for the solution and Rob for the detailed instructions!  +5 all around.  I appreciate it.

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