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Unity connections 8.6 - simultaneous mailbox access

hello! i just recently upgraded from Unity 4.0.6 to Cisco Unity Connection version: 8.6.2.10000-76. I had a user call me this morning stating that before the upgrade they could have 2 different people checking voicemails. while one person was listening to a message, the other person would be sent to the next message. The users claims now that UC is presenting the same voicemail message to both listeners. is there a setting to bring this option back?

I believe it is a challenge because this mailbox is a pharmacy refill line and recieves a lot of messages over the weekend, so to quickly go through them they try to double team them Monday morning. Any ideas?

Duane

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Unity connections 8.6 - simultaneous mailbox access

Did you get this working?

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Unity connections 8.6 - simultaneous mailbox access

I didn't find a way to do this. What i eventually did was give them access to the <>\inbox and have them check them that way.

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