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New Member

Unity Connections Greetings

I have a situation where I have several employees who need a separate voicemail greeting based in the extension the call comes in on.

i.e.

Single employee/phone has two DID extension.  This employees supports two lines of business.

Ext: 1000 - VM Greeting: Thank you for calling John Doe with Acme Corp

Ext: 2000 - VM Greeting: Thank you for calling John Doe with Baker Corp

Is there a creative way to accomplish this setup without having two separate unified messaging subscribers.  Maybe use a call handler?

Thanks Joe

 

1 REPLY
New Member

Hello,Using a call handler

Hello,

Using a call handler would work but I believe you would have to use a separate CH for each extension.  Use the CH's for the greetings and then use the After Greeting configuration in each CH (User with Mailbox) to send the call to the same mailbox.  The mailbox would have no greeting recorded.

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