Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity connections "play back and recording" option not working

Hi,

i want to configure a call handler greeitng through one of my extension in cisco unity connections 8.6

i gave the extenion in "play back and recording options" on call handler page, but due to noise i cannot use the greetings.

now i want to use another extension but unity connection not giving me option to specify another extension.

is this my browser fault or any other....unity.png

1 ACCEPTED SOLUTION

Accepted Solutions
Silver

Unity connections "play back and recording" option not working

Hello Asif,

Make sure your browsers are allowed to run ActiveX controls.

If you are running a new version of Java, try using Java 6 update 30.

Make sure your browser is not blocking the connection due to SSL.

BTW what version of CUC do you have?

8 REPLIES
Cisco Employee

Unity connections "play back and recording" option not working

Hello Asif

Have you tried using Mozilla Firfox?


Br,
Nadeem 

Please rate all useful post.

Br, Nadeem Please rate all useful post.
Silver

Unity connections "play back and recording" option not working

Hello Asif,

When you click on the Record button, you will be prompt if you would like to Replace the existing file, after you select yes you will get a pop-up to put in the extension you wish to dial. If what you wish is to upload an existing wav file you have click on Open FIle.

-Regards

D'aaaavi

New Member

Unity connections "play back and recording" option not working

Hi Namdeem and David,

Thank you for the reply..

yes i am using mozilla as i am not getting drop down list in IE and Chrome from CUCM and Unity.

David i used to upload the wav file many times but now, i am getting error in uploading as unsupported or corrupted file but its playing fine on pc.(after converting from MP3 to .WAV its size became 2.5 MB)

so i decided to recorded it through IP phone by playing on my mobile.

many times it gives me option to specify another extension but often i am forced to use the same extension specified earlier.

New Member

Unity connections "play back and recording" option not working

Hi,

any one got any suggetion for me...

Silver

Unity connections "play back and recording" option not working

Hello Asif,

Make sure your browsers are allowed to run ActiveX controls.

If you are running a new version of Java, try using Java 6 update 30.

Make sure your browser is not blocking the connection due to SSL.

BTW what version of CUC do you have?

Re: Unity connections "play back and recording" option not worki

Hi.
As David mentioned(+5 David) java version can be the issue.
I met several issues with latest version.

HTH

Regards


Carlo

Sent from Cisco Technical Support iPhone App

Please rate all helpful posts "The more you help the more you learn"
New Member

Re: Unity connections "play back and recording" option not worki

Hi David and Carlo,

yes java can be a problem,i  am unable to get cucm and unity drop down lists through IE, Chrome and Opera, so now i am using firefox, which was working fine, but when ever i am trying to open media master in firefox it prompts me to allow activex control and it works fine until i wish to record the greetings through an IP Phone.we have CUC 8.6

which version of java sholud i install it to work..

New Member

Unity connections "play back and recording" option not working

Thanks a lot, the problem is with my pc, i downgraded java to 5 update 15 but it made the things worst.

i used a different pc, and its working fine now..

579
Views
9
Helpful
8
Replies
CreatePlease login to create content