Unity connections "play back and recording" option not working

[mdasifsm1]

Hi,

i want to configure a call handler greeitng through one of my extension in cisco unity connections 8.6

i gave the extenion in "play back and recording options" on call handler page, but due to noise i cannot use the greetings.

now i want to use another extension but unity connection not giving me option to specify another extension.

is this my browser fault or any other....

[Nadeem Ahmed]

Hello Asif

Have you tried using Mozilla Firfox?

Br,
Nadeem 

Please rate all useful post.

[davrojas]

Hello Asif,

When you click on the Record button, you will be prompt if you would like to Replace the existing file, after you select yes you will get a pop-up to put in the extension you wish to dial. If what you wish is to upload an existing wav file you have click on Open FIle.

-Regards

D'aaaavi

[mdasifsm1]

Hi Namdeem and David,

Thank you for the reply..

yes i am using mozilla as i am not getting drop down list in IE and Chrome from CUCM and Unity.

David i used to upload the wav file many times but now, i am getting error in uploading as unsupported or corrupted file but its playing fine on pc.(after converting from MP3 to .WAV its size became 2.5 MB)

so i decided to recorded it through IP phone by playing on my mobile.

many times it gives me option to specify another extension but often i am forced to use the same extension specified earlier.

[mdasifsm1]

Hi,

any one got any suggetion for me...

[davrojas · Accepted solution]

Hello Asif,

Make sure your browsers are allowed to run ActiveX controls.

If you are running a new version of Java, try using Java 6 update 30.

Make sure your browser is not blocking the connection due to SSL.

BTW what version of CUC do you have?

[Carlo Poggiarelli]

Hi.
As David mentioned(+5 David) java version can be the issue.
I met several issues with latest version.

HTH

Regards


Carlo

Sent from Cisco Technical Support iPhone App

[mdasifsm1]

Hi David and Carlo,

yes java can be a problem,i  am unable to get cucm and unity drop down lists through IE, Chrome and Opera, so now i am using firefox, which was working fine, but when ever i am trying to open media master in firefox it prompts me to allow activex control and it works fine until i wish to record the greetings through an IP Phone.we have CUC 8.6

which version of java sholud i install it to work..

[mdasifsm1]

Thanks a lot, the problem is with my pc, i downgraded java to 5 update 15 but it made the things worst.

i used a different pc, and its working fine now..