Unity Connections remote call sign-in issue.

[DAVID BITONTI]

I have some users that when they dial there DID from outside they hit there VM press star and are prompted for their sign-in number and pin. Then I have some users that do the same thing, but the greeting just continues to play. I am sure there is a simple fix to this, but I cannot seem to find it. Hoping someone out here can lead me in the correct direction.

I am running Unity Connection 8.6.2.

Thanks in advance,

Dave

[Rob Huffman]

Hi Dave,

I would check the following on a "working" vs "non-working" user;

User> Edit> Caller Input> * (star)> send to Sign-in

Cheers!

Rob

Please support CSC helps Kiva

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[DAVID BITONTI]

Both working and non-working boxes have * (star) pointing to the sign-in conversation under caller input.

All test calls have been done from a cell phone (iPhone specifically)

Thanks,

Dave

[afmmanicke]

One gotcha that got me was if the caller was using an analog cordless phone the DTMF was not being sent right.