Unity Connections System Call Handler

[tsijmerrifield]

Greetings,

I have a system call handler references another call handler when "4" is pressed which then is supposed to transfer to mailbox X2334. When I test I can leave a message however mailbox 2334 is empty. How is the reference from the second call handler to mailbox 2334 made?

Thanks,

Jon

[Dennis Mink · Accepted solution]

from your first Call Handler, use caller input 4:

ACTION>USER With mail box and choose the user that has extension 2334

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[davrojas]

Hello Jon,

I would require some clarification to understand the call flow, however getting to the point you want to dial key # 4 from the second call handler to reach the users mailbox.

If this is correct you would go to Call Management> System Call Handlers> select you Call Handler> Edit> Caller Input> Click on number 4> User with Mailbox > Either Attempt Transfer or Go Directly to Greetings.

Best Regard,

-D a  v   i    d     R      o       j        a         s          P           e            c             k

[tsijmerrifield]

Thanks to both replies - the user with mailbox action worked perfectly.

Jon