Hi guys got a bit of a vm problem, ide appreciate it if you could help me.
Phones register with call manager however there is an engaged tone when it reaches vm. this problem only occurs when new phones are added, exisiting phones are ok. I also freed some licenses up on unity, so they are 4-5 licenses free. last night I rebooted unity and the call managers were rebooted a week ago.
There are over a hundred users and they all work fine with call manager and unity, the problem is new users don't get unity, but get engaged tone. Also, tested call forwarding and this works ok.
Not necessarily, if the profile points to a pilot that is not reachable from the device you will get fast busy tone. If you specify No Voicemail as the profile then the button will be disabled. Hence my suggestions to compare the CSS and partitions as well as to look at the profile.
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