Unity Express 7.1.5 mailbox license upgrade problem

[i.va]

Hi,

I have an NME-CUE with Unity Express 7.1.5. Installed were 5 VMIVR-VM-MBX (L-FL-CUE-MBX-5) licenses.These licenses were working fine. No evaluation mailbox licenses active.

I installed another 15 VMIVR-VM-MBX (3x5 L-FL-CUE-MBX-5 in one .lic file) licenses with the "license install ftp://xxxxxx" command (used this guide). The installation was successful. I reloaded the module, expecting to use the licenses, but I am getting an "max mailboxes exist" error when trying to create more than 5 mailboxes.

According to the following show commands the expected amount of licenses seem to be installed (5+15=20):

NME-CUE# show ver
NME-CUE uptime is 0 weeks, 0 days, 0 hours, 4 minutes
CPU Model:                    Intel(R) Celeron(R) M processor         1.00GHz
CPU Speed (MHz):              1000.079
CPU Cache (KByte):            512
BogoMIPS:                     2000.82
SKU:                          NME-CUE
Chassis Type:                 C2811
Chassis Serial:              
Module Type:                  NME
Module Serial:               
UDI Name:                     Not Available
UDI Description:              Not Available
SATA Drive:                   120.0GB
SDRAM (MByte):                512
NME-CUE#
NME-CUE#
NME-CUE# show license all
License Store: Primary License Storage
StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 8 /8
        License Priority: Medium
License Store: Primary License Storage
StoreIndex:  1  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Inactive
        License Count: 5 / 0
        License Priority: Medium
License Store: Primary License Storage
StoreIndex:  2  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 20 /5
        License Priority: Medium
License Store: Evaluation License Storage
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  1 week   5 days
        License Count: 600 / 0
        License Priority: Low
License Store: Evaluation License Storage
StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 60 / 0
        License Priority: None
License Store: Evaluation License Storage
StoreIndex:  2  Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 60 / 0
        License Priority: None
License Store: Dynamic Evaluation License Storage
StoreIndex:  0  Feature: TCV-USER                          Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 600 / 0
        License Priority: None

NME-CUE# show license in-use
StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 8 /8
        License Priority: Medium
StoreIndex:  2  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 20 /5
        License Priority: Medium

However only 5 seem to be recognized:

NME-CUE# show license status application
voicemail enabled: 8 ports, 8 sessions, 5 mailboxes
ivr disabled, no activated ivr session license available
NME-CUE#

What does this mean? Have I missed something? Would be grateful for some advice.

Ingo

[dksingh · Accepted solution]

Hi there,

License state/count looks good....pl. see if activating it via following CLI helps

(may need a reload)

CUE# license activate voicemail mailboxes 15

If not, then check the size of existing mboxes.

HTH.

[i.va]

Hi,

Thank you for the quick reply.

After installing the licenses I got an "max mailbox size" error when trying to create mailboxes. I decreased the mailbox size of all 5 installed mailboxes from 216000 seconds to 7200 seconds, and did a reload. This did not change anything, except the error, which was now "max mailboxes exist" when trying to configure more mailboxes.

I then tried the command you recommended "license activate voicemail mailboxes 15", which I thought was only relevant for activating evaluation licenses. After a reaload 20/15 mailboxed were enabled. I tried the command "license activate voicemail mailboxes 20", and after a reload all 20/20 mailboxes were enabled. I can also now configure more than 5 mailboxes.

NME-CUE# show license in-use
StoreIndex:  0  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 8 /8
        License Priority: Medium
StoreIndex:  2  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 20 /20
        License Priority: Medium

NME-CUE# show license status application
voicemail enabled: 8 ports, 8 sessions, 20 mailboxes
ivr disabled, no activated ivr session license available
NME-CUE#

Am I correct in assuming that the licenses were not activated after installing them, because there was insufficient mailbox storage space (300hours available on NME-CUE, but 216000sec x 20=1200hours)? Do you know of cisco docs where this behavior is explained?

Thank you for your help!

Ingo

[dksingh]

You are welcome....glad it worked!

Hmm, u had left out the critical detail about mbox size error

in your initial post but I think that is the reason why 15 additional mobex

did not activate post new license install and reload.Pl. review some

good info in this old but useful doc on mbox sizing:

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008036fd99.shtml

DK