07-26-2010 12:34 AM - edited 03-15-2019 11:54 PM
When i login to the CUE GUI to go
through the wizard for the intergration between ccme and cue i am getting JTAPI error
(attached is the error that i am getting when i click on next and the second capture is when i click ok on the first error)
Any ideas on how to solve this error.
EDEC-2901-VG#service-module isM 0/0 status
Service Module is Cisco ISM0/0
Service Module supports session via TTY line 67
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..
Cisco Unity Express 7.1.7
CUE Running on ISM
No install/uninstall in progress
Thank you all
07-26-2010 05:34 AM
Hi there,
The error #1 shows that the "Call Agent" was identified during the install
as an integration with "full blown" Communications Manager instead of
Communications manager Express. If you are using CME (as indicated)
this will need to be identified
As part of the upgrade process an xml file is generated and this file is required to obtain your new license key. You need to copy and paste the xml file at this website, fill out the appropriate fields and a license will be generated and emailed to you.
Configuring the Call-Agent During the Post-Installation Process
The following output shows how to configure the call agent for Cisco Unified CME as part of the post-installation process of the Cisco Unity Express 7.1 or later image.
Note The post-installation process is not supported on all devices.
Would you like to manually adjust the system time (y,n)? no
executing app post_install
Enter Call Agent
1) Cisco Unified Communications Manager (CUCM) -- default
2) Cisco Unified Communications Manager Express (CUCME)
#? : 1
Setting Call Agent to CUCM
You can use the following show command to view the call-agent selection:
service-module# show call-agent
Call-agent: CUCM
Configuring the Call-Agent After Bootup
The following output shows how to configure the call agent for Cisco Unified Communications Manager after the service module boots up. Because this operation is not reversible, you should use this method with caution.
service-module# call-agent ccm
!!!WARNING!!!: This operation will
a. permanently delete all non-local site related configuration
b. reboot the system automatically
This operation is not reversible.
Do you wish to continue[n]? : yes
http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1092000
Cheers!
Rob
Please support CSC Helps Haiti
07-26-2010 10:37 PM
Dear Rob,
Thank you for your feedback but i have some question about your feedback.
You have mentioned that there is an xml file, where i can find this xml file? where to paste?
For the licensing part i think all the licenses required is already installed or do i need to install more licenses?
This is the output of my show licenses:
EDEC-CUE# sh license detail
Index: 1 Feature: TCV-USER Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 600 / 0
License Priority: None
Store Index: 0
Store Name: Dynamic Evaluation License Storage
Index: 2 Feature: VMIVR-IVR-SESS Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
Store Index: 2
Store Name: Evaluation License Storage
Index: 3 Feature: VMIVR-PORT Version: 1.0
License Type: Permanent
License State: Active, In Use
License Count: 2 /2
License Priority: Medium
Store Index: 0
Store Name: Primary License Storage
Index: 4 Feature: VMIVR-PORT Version: 1.0
License Type: Evaluation
License State: Inactive
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 60 / 0
License Priority: None
Store Index: 1
Store Name: Evaluation License Storage
Index: 5 Feature: VMIVR-VM-MBX Version: 1.0
License Type: Evaluation
License State: Active, Not in Use, EULA not accepted
Evaluation total period: 8 weeks 4 days
Evaluation period left: 8 weeks 4 days
License Count: 600 / 0
License Priority: None
Store Index: 0
Store Name: Evaluation License Storage
If i want to re-configure the CUE from scratch is that possible? and how?
In the post-installation i have answered the below question as answer 1 and it should have been 2 correct?
Regarding the call-agent ccm command what does it do exactly?
Appreciate your help and feedback and waiting for your response back.
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