Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Unity Express 7.1 Intergration with CCME 7.1

When i login to the CUE GUI to go

through the wizard for the intergration between ccme and cue i am getting JTAPI error

(attached is the error that i am getting when i click on next and the second capture is when i click ok on the first error)

Any ideas on how to solve this error.

EDEC-2901-VG#service-module isM 0/0 status
Service Module is Cisco ISM0/0
Service Module supports session via TTY line 67
Service Module is in Steady state
Service Module heartbeat-reset is enabled
Getting status from the Service Module, please wait..
Cisco Unity Express 7.1.7
CUE Running on ISM
No install/uninstall in progress

Thank you all

2 REPLIES
Hall of Fame Super Red

Re: Unity Express 7.1 Intergration with CCME 7.1

Hi there,

The error #1 shows that the "Call Agent" was identified during the install

as an integration with "full blown" Communications Manager instead of

Communications manager Express. If you are using CME (as indicated)

this will need to be identified

As part of the upgrade process an xml file is generated and this file is required to obtain your new license key. You need to copy and paste the xml file at this website, fill out the appropriate fields and a license will be generated and emailed to you.
Configuring the Call-Agent During the Post-Installation Process

The following output shows how to configure the call agent for Cisco Unified CME as part of the post-installation process of the Cisco Unity Express 7.1 or later image.

Note The post-installation process is not supported on all devices.

Would you like to manually adjust the system time (y,n)? no

executing app post_install


Enter Call Agent

       1) Cisco Unified Communications Manager (CUCM) -- default

       2) Cisco Unified Communications Manager Express (CUCME)

       #? : 1

       Setting Call Agent to CUCM

You can use the following show command to view the call-agent selection:

service-module# show call-agent

Call-agent:         CUCM


Configuring the Call-Agent After Bootup

The following output shows how to configure the call agent for Cisco Unified Communications Manager after the service module boots up. Because this operation is not reversible, you should use this method with caution.

service-module# call-agent ccm

!!!WARNING!!!: This operation will

    a. permanently delete all non-local site related configuration

    b. reboot the system automatically

This operation is not reversible.

Do you wish to continue[n]? : yes


http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1092000


Cheers!
Rob

Please support CSC Helps Haiti

https://supportforums.cisco.com/docs/DOC-8895

https://supportforums.cisco.com/docs/DOC-8727

New Member

Re: Unity Express 7.1 Intergration with CCME 7.1

Dear Rob,

Thank you for your feedback but i have some question about your feedback.

You have mentioned that there is an xml file, where i can find this xml file? where to paste?

For the licensing part i think all the licenses required is already installed or do i need to install more licenses?

This is the output of my show licenses:

EDEC-CUE# sh license detail
Index:  1       Feature: TCV-USER                          Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 600 / 0
        License Priority: None
        Store Index: 0
        Store Name: Dynamic Evaluation License Storage
Index:  2       Feature: VMIVR-IVR-SESS                    Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 60 / 0
        License Priority: None
        Store Index: 2
        Store Name: Evaluation License Storage
Index:  3       Feature: VMIVR-PORT                        Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 2 /2
        License Priority: Medium
        Store Index: 0
        Store Name: Primary License Storage
Index:  4       Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Inactive
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 60 / 0
        License Priority: None
        Store Index: 1
        Store Name: Evaluation License Storage
Index:  5       Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Evaluation
        License State: Active, Not in Use, EULA not accepted
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  4 days
        License Count: 600 / 0
        License Priority: None
        Store Index: 0
        Store Name: Evaluation License Storage

If i want to re-configure the CUE from scratch is that possible? and how?

In the post-installation i have answered the below question as answer 1 and it should have been 2 correct?

Regarding the call-agent ccm command what does it do exactly?

Appreciate your help and feedback and waiting for your response back.

897
Views
0
Helpful
2
Replies