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Unity express 8.5 How to Disconnect AA call when out of business hours?

                   Hi,

We've got a Unity express module version 8.5.1 running a AA script that was created trough the GUI.

the aa script plays a welcome message, and a small meny to redirect calls to hunt groups.

When we are out of business hours, the AA plays a closed message. We would like the AA to disconnect the call after playing the closed message but instead it just continues after playing it and goes to the menu.

How can this behaviour be adjusted?

Thanks,

Jeroen

3 REPLIES

Unity express 8.5 How to Disconnect AA call when out of business

Hi

Go to Call Handler Greeting Page, on the field

After Greeting

Call Action — Select the applicable action from the list.

I hope this help

Cheers Bruno Rangel Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers .
New Member

Unity express 8.5 How to Disconnect AA call when out of business

Hi Bruno,

Thanks for your reply. The system we are running is unity express, not uniity connection.

I do not have a call handler greeting page (or at least I cannot find it).

Rgds,

Jeroen

Unity express 8.5 How to Disconnect AA call when out of business

Hi sorry my confusion

You can edit your AA from Unity Express Script Editor.

Check these Link:

Unity Express Custom Scripts Quick Start Guide
http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a008041d950.shtml

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_0/administrator/script/edover.html

Cheers Bruno Rangel Please remember to rate helpful responses using the stars bellow and identify helpful or correct answers .
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