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Unity Express 8.5 - software Installation on a SM

Hi all,

    I want to install cisco unity but getting failed my 2921router conf i can ping from router to pc ftpser and from pc to router and SM1/0 ping too.

interface Embedded-Service-Engine0/0

no ip address

shutdown

!

interface GigabitEthernet0/0

ip address 192.168.1.1 255.255.255.0

duplex auto

speed auto

!

interface SM1/0

ip unnumbered GigabitEthernet0/0

service-module fail-open

service-module ip address 192.168.1.5 255.255.255.0

service-module ip default-gateway 192.168.1.1

!        

interface SM1/1

description Internal switch interface connected to Service Module

no ip address

!

!

ip route 192.168.1.5 255.255.255.255 SM1/0

!

======================================================================

service-module sm 1/0 install url ftp://192.168.1.20/cue-vm-k9.sme.8.5.1.pkg

SM_INSTALL-3-INST_SCRIPT_FAIL: Execution of script cue-vm-k9.sme.8.5.1.pkg.install.sre failed, installation aborted

Router#service-module sm1/0 session      

Trying 192.168.1.1, 2067 ... Open

but nothing opening at all and if i hit enter then this came up

ServicesEngine boot-loader>

=======================================================================

Router#service-module sm 1/0 status

Service Module is Cisco SM1/0

Service Module supports session via TTY line 67

Service Module is trying to recover from error

Service Module heartbeat-reset is enabled

Service Module is in fail open

Service Module status is not available

Module resource information:

  CPU Frequency: 1864 MHz

  Memory Size: 2530 MB

  Disk 0 Size: 500107 MB

  Disk 1 Size: 2055 MB

No install/uninstall in progress

Localstore Info - (0 apps)

=====================

ANY help

Thanks in Advance

2 ACCEPTED SOLUTIONS

Accepted Solutions
Bronze

Unity Express 8.5 - software Installation on a SM

Sure - it's here http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_5/install/boothelp.html

It's missing one optional step though, you may need to install certificate-key into the module before step "Type boot helper to begin the installation".

To install the key (file name cue-vm-k9.sme.8.5.1.key for example), you need to enter command "install_key cue-vm-k9.sme.8.5.1.key" from the boot menu after you set IP addressing and TFTP server information there. It will download the key file into the module via TFTP.

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Bronze

Unity Express 8.5 - software Installation on a SM

Can you see anything in the TFTP server logs?

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6 REPLIES
Bronze

Unity Express 8.5 - software Installation on a SM

That's normal AFAIK.

Just use the helper installation process.

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New Member

Unity Express 8.5 - software Installation on a SM

Bro can you explain lil steps how becoz never did before

thx in advance

Bronze

Unity Express 8.5 - software Installation on a SM

Sure - it's here http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_5/install/boothelp.html

It's missing one optional step though, you may need to install certificate-key into the module before step "Type boot helper to begin the installation".

To install the key (file name cue-vm-k9.sme.8.5.1.key for example), you need to enter command "install_key cue-vm-k9.sme.8.5.1.key" from the boot menu after you set IP addressing and TFTP server information there. It will download the key file into the module via TFTP.

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New Member

Unity Express 8.5 - software Installation on a SM

Bro i am still getting this error i tried very hard and i followed that doc but no luck

boot helper giving same error

ServicesEngine boot-loader> install_key cue-vm-k9.sme.8.5.1.key               

Bootloader TFTP error UDP transmit error

cue-installer.sme.8.5.x

cue-vm-k9.sme.8.5.x.pkg

cue-vm-full-k9.sme.8.5.x.prt1

cue-vm-installer-k9.sme.8.5.x.prt1

cue-vm-langpack.sme.8.5.x.prt1

i do have have tftp and ftp server in my laptop up and running ping worked every were.

is this caus the problem ?

thanks in AD

Bronze

Unity Express 8.5 - software Installation on a SM

Can you see anything in the TFTP server logs?

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New Member

Unity Express 8.5 - software Installation on a SM

THKS bro Anti virus was doing his JOB

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