Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

Unity Express 8x after taking message transfers to Operator

I’m using Unity Express 8.0.2 with CallManager 8.0.3a.

I call a user  and leave a message in their Unity Express mailbox.  I press # then 1 for normal delivery, then it says wait and transfers me to the Operator.  I want Unity to hangup after taking message. How/where do I change this?

1 REPLY
Hall of Fame Super Red

Re: Unity Express 8x after taking message transfers to Operator

Hi Jason,

Here is a clip from CUE guru Markus from Cisco Systems;

"if you don't have a voicemail operator extension configured ("no voicemail operator telephone" from config mode in the CLI), then it will just say 'goodbye' and hang up (you can still configure zero-out extensions for individual mailboxes if you like)."

I think the screenshots in this doc should help (look at solution 1 & 2);

Unity Express Voice Mail Transfer Behavior

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00808c3896.shtml#p1

Hope this helps!

Rob

166
Views
0
Helpful
1
Replies
CreatePlease login to create content