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Community Member

Unity Express Caller ID not recognized

Hi,

I have a problem with Cisco Unity Express.

When the user calls his mailbox from his own phone he is asked for his Extension ID followed by #.

Normally, the system should automatically detect the user ID if the call is from his own phone and it should only ask for the password.

Early it was working correctly.

I perhaps modify something in my CCME config but I really don't see what.

It seems that the caller ID is not recognized by Unity.

What are the requirements for Unity to recognize the caller ID?

Thanks in advance,

François

2 REPLIES
Community Member

Re: Unity Express Caller ID not recognized

Make sure that you do this on the CUE module from the CME router enable prompt:

ser ser 1/0 sess (asumign cue is in 1/0)

[enter]

enable

[enter]

conf t

voicemail callerid

exit

wr

Now check if it has changed anything when you playback the voicemail left by an user.

Community Member

Re: Unity Express Caller ID not recognized

This problem is now solved.

I removed the "dialplan-pattern" commands that I used and the problem disappeared.

Using it, the dn of the phone being presented to CUE as the expanded number was changed.

This then required a translation pattern to change it to back to the short extension number or using the secondary number in CUE to match the extended number.

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