04-30-2014 12:52 PM - edited 03-16-2019 10:38 PM
Title says it all.
Unity Express 8.6 (CME 9.1)
How do you allow extensions to be entered while a subscriber's voicemail greeting is playing? There's no AA, just end-user voice mailboxes that need to permit extension dialing to number not associated with other subscribers. I see single-digit entries to fixed extensions (e.g., "press 1 to transfer to extension 1000" etc.), but how can I permit 3 or 4-digit dialing to any extension like we do with ease in Unity Connection?
Thanks,
Brian
Solved! Go to Solution.
04-30-2014 05:17 PM
Yes, though if your auto attendant uses a "Extension To User" step to dial by extension then all extension numbers you want to allow callers to dial must at least have a user associated with them, even if the user doesn't have a mailbox. This is used to block Toll-fraud where a caller dials into an auto attendant and dials a PSTN number from it.
04-30-2014 02:19 PM
It isn't possible with Unity Express. As you said, you can specify caller-input 0-9, but not "dial extension". You could work around this by saying in the greeting "Press 1 to dial by extension" and transfer it to an Auto Attendant.
04-30-2014 04:11 PM
Thanks, makes sense. Does the CUE AA support transfers to extensions not associated to subscriber accounts?
04-30-2014 05:17 PM
Yes, though if your auto attendant uses a "Extension To User" step to dial by extension then all extension numbers you want to allow callers to dial must at least have a user associated with them, even if the user doesn't have a mailbox. This is used to block Toll-fraud where a caller dials into an auto attendant and dials a PSTN number from it.
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