Unity Express - internal call not working

[hoanghiep]

Hi all,

We have a CUCM cluster and a new remote site running CUE for voicemail. Users in the remote site can access the voicemail and receive voicemail from PSTN calls and intra-site calls. We have problem with inter-site calls: calls from other sites to this remote site cannot reach voicemail but busy tone.

Our setup is:

- Site -  to - site codec: G729 (we already try G711, so codec should not be the cause of this issue)

- The pilot number is configured under a site-specific partition (let say, SiteA_VM_PT)

- All the extensions are in same partition (Phone_PT)

- CSS of the phone in HQ contains Phone_PT but doesnot contain SiteA_VM_PT.

Anyone has a suggestion for our case?

Thanks,

hoanghiep

[shiblyibrahim]

Hey hoanghiep

It should be codec. Have done any debugs to see what codec its trying to negotiate. CUE speaks only with G711ulaw.

If you tried this, try setting up a transcoder.

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[hoanghiep]

Hello Mohamed,

Thanks for your prompt reply.

But as I mentioned, we tried G.711 already and it did not solve the issue.

We also try to configure 2 extension on the same phone, ext1 with CSS containing SiteA_VM_PT, ext 2 with CSS not containing SiteA_VM_PT --> ext1 can reach VoiceMail (and AA) after calling to ext 3 and no answer, ext2 cannot.

Any other suggestions?

Thanks,

[shiblyibrahim]

Hey,

Can you please explain the call flow a little better.

Are you trying to ring the voicemail number directly or are you ringing an extension at the other site (cfna configured)?

Have you checked the CTI ports

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Shibly Ibrahim