We have a CUCM cluster and a new remote site running CUE for voicemail. Users in the remote site can access the voicemail and receive voicemail from PSTN calls and intra-site calls. We have problem with inter-site calls: calls from other sites to this remote site cannot reach voicemail but busy tone.
Our setup is:
- Site - to - site codec: G729 (we already try G711, so codec should not be the cause of this issue)
- The pilot number is configured under a site-specific partition (let say, SiteA_VM_PT)
- All the extensions are in same partition (Phone_PT)
- CSS of the phone in HQ contains Phone_PT but doesnot contain SiteA_VM_PT.
But as I mentioned, we tried G.711 already and it did not solve the issue.
We also try to configure 2 extension on the same phone, ext1 with CSS containing SiteA_VM_PT, ext 2 with CSS not containing SiteA_VM_PT --> ext1 can reach VoiceMail (and AA) after calling to ext 3 and no answer, ext2 cannot.
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