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Unity Express IVR/AA and CUCM

Hi All,

I just would like to have some expert opinion on the probability of using IVR through Unity Express and then calls should route to Call Manager.

For example,

If we have a Site with 2800/2900 ISR Router with Unity Express Module NME-CUE and Cisco CUCM 7.x/8.x as a Call Agent. So is there a possiblity to configure an IVR/AA Script at Unity Express with customized prompts as per need and call flow should be through that IVR and customer can hit to respective menus and provide necessary inputs to talk to desired individuals/Extention at Call Manager.

I would appreciate, if some experts can share their thoughts and experience on the subjected type of scenario.

Regards

Everyone's tags (5)
2 REPLIES
Hall of Fame Super Gold

Unity Express IVR/AA and CUCM

Yes, that is the normal and intended use of CUE AA scripts.

Unity Express IVR/AA and CUCM

You don't need CUE for this purpose, you can use B-ACD with CME then forward call to CUCM., I don't really would waste money with CUE...

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