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Community Member

Unity express License issue - Voice mail not able to activate

Hi,

I need to get clarify some items.

Unity Express verion 7.1.2

CME Version 7.0

IOS Version : c2800nm-ipvoicek9-mz.124-20.T1.bin

First i faced some issue in the unity express License installation, after that i went through following documents

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/install/installism.pdf

After that i got following prompts

Installing...Feature:VMIVR-VM-MBX...Successful:Supported
License Note:
Application will evaluate this change upon next reload
Installing...Feature:VMIVR-IVR-SESS...Successful:Supported
License Note:
Application will evaluate this change upon next reload
2/2 licenses were successfully installed
0/2 licenses were existing licenses
0/2 licenses were failed to install

Please find the show informations also.... here i marked some of the informations.

CUE#  [0mshow license  [0K [4hap

  [0;1m [4l(INIT)

NCS-CUE E# #    [0mshow license ap [0K

  [2K
  [0;1m(INIT)NCS-CUE E# #    [0mshow license ap [0K
  [0;1m(INIT)NCS-CUE#  [0mshow license ap [0K       [4hst

  [0;1m [4l(INIT)NCS-CUE E# #    [0mshow license st [0K [4hat

  [2K [4l
  [0;1m(INIT)NCS-CUE E# #    [0mshow license stat [0K
  [0;1m(INIT)NCS-CUE#  [0mshow license stat [0K [4hu

  [0;1m [4l(INIT)NCS-CUE E# #    [0mshow license statu [0K [4hs
  [0;1m [4l(INIT)NCS-CUE#  [0mshow license status  [0K
  [0m(INIT)NCS-CUE E# #   show license status  [0K [4h? [4l
  application       License status for applications
  <cr>            

  [0;1m(INIT)NCS-CUE#  [0mshow license status  [0K [4hap

  [0;1m [4l(INIT)NCS-CUE E# #    [0mshow license status ap [0K [4hplication
  [0;1m [4l(INIT)NCS-CUE#  [0mshow license status application  [0K
  [0m(INIT)NCS-CUE E# #   show license status application  [0K [4h? [4l
  ivr               License status for IVR
  voicemail         License status for Voicemail
  <cr>            

  [0;1m(INIT)NCS-CUE#  [0mshow license status application  [0K [4hvoice

  [0;1m [4l(INIT)NCS-CUE E# #    [0mshow license status application voice [0K [4hmail
  [0;1m [4l(INIT)NCS-CUE#  [0mshow license status application voicemail  [0K
  [0m(INIT)NCS-CUE E# #   show license status application voicemail  [0K

voicemail disabled, ivr session quantity (4) is equal to or exceeds available ports (4)

  [0;1m(INIT)NCS-CUE#  [0m [0K

  [2KSYSTEM ONLINE

  [0;1mNCS-CUE E# #    [0m [0K
  [0;1mNCS-CUE E# #    [0ml [0K [4hi
  [0;1m [4lNCS-CUE E# #    [0mlicen [0K
  [0;1mNCS-CUE E# #    [0mlicense activate vo [0K
  [0;1mNCS-CUE E# #    [0mlicense activate voicemail mail [0K [4hboxes 275
  [0m [4lNCS-CUE E# #   license activate voicemail mailboxes 275 [0K

Count exceeds the platform maximum of 65

  [0;1mNCS-CUE#  [0m [0K
  [0;1mNCS-CUE E# #    [0mlicense activate voicemail mailboxes 275  [0K
  [0;1mNCS-CUE#  [0mlicense activate voicemail mailboxes 275  [0K             [4h40
  [0m [4lNCS-CUE E# #   license activate voicemail mailboxes 40 [0K

Current license already active, count saved for use at next reload

  [0;1mNCS-CUE#  [0m [0K
  [0;1mNCS-CUE E# #    [0ms [0K [4hh
  [0;1m [4lNCS-CUE E# #    [0mshow [0K
  [0;1mNCS-CUE E# #    [0mshow licen [0K [4hse in-use
  [0m [4lNCS-CUE E# #   show license in-use [0K

StoreIndex:  0    Feature: VMIVR-VM-MBX                      Version: 1.0

    License Type: Permanent

    License State: Active, In Use

    License Count: 30 /30

    License Priority: Medium

StoreIndex:  1    Feature: VMIVR-IVR-SESS                    Version: 1.0

    License Type: Permanent

    License State: Active, In Use

    License Count: 6 /4

    License Priority: Medium

StoreIndex:  1    Feature: VMIVR-PORT                        Version: 1.0

    License Type: Evaluation

    License State: Active, In Use

        Evaluation total period:  8 weeks  4 days

        Evaluation period left:  8 weeks  3 days

        Expiry date: Wed Dec  2 06:38:52 2009

    License Count: 60 /4

    License Priority: Low


    License Priority: None

StoreIndex:  1    Feature: VMIVR-PORT                        Version: 1.0

    License Type: Evaluation

    License State: Active, In Use

        Evaluation total period:  8 weeks  4 days

        Evaluation period left:  8 weeks  3 days

        Expiry date: Wed Dec  2 06:32:23 2009

    License Count: 60 /4

    License Priority: Low

StoreIndex:  2    Feature: VMIVR-IVR-SESS                    Version: 1.0

    License Type: Evaluation

    License State: Inactive

        Evaluation total period:  8 weeks  4 days

        Evaluation period left:  8 weeks  4 days

    License Count: 60 / 0

    License Priority: None

  [0;1mNCS-CUE#  [0m [0K
  [0;1mNCS-CUE E# #    [0m  [0K
  [0mNCS-CUE E# #     [0K

  [0;1mNCS-CUE#  [0m [0K
  [0mNCS-CUE E# #    [0K

  [0;1mNCS-CUE#  [0m [0K
  [0mNCS-CUE E# #    [0K

  [0;1mNCS-CUE#  [0m [0K
  [0;1mNCS-CUE E# #    [0ms [0K [4hh
  [0;1m [4lNCS-CUE E# #    [0mshow  [0K
  [0;1mNCS-CUE E# #    [0mshow lice [0K [4hnse in-use

  [0;1mNCS-CUE#  [0m [0K
  [0;1mNCS-CUE E# #    [0ms [0K [4hh
  [0;1m [4lNCS-CUE E# #    [0mshow  [0K
  [0;1mNCS-CUE E# #    [0mshow license status [0K
  [0;1mNCS-CUE E# #    [0mshow license status a [0K [4hpplication
  [0m [4lNCS-CUE E# #   show license status application [0K

voicemail disabled, ivr session quantity (4) is equal to or exceeds available ports (4)
ivr enabled: 4 sessions

  [0;1mNCS-CUE#  [0m [0K
  [0;1mNCS-CUE E# #    [0mshow license status application  [0K
  [0;1mNCS-CUE#  [0mshow license status application  [0K
  [0mNCS-CUE E# #   show license status application  [0K [4h? [4l
  ivr               License status for IVR
  voicemail         License status for Voicemail
  <cr>            

  [0;1mNCS-CUE#  [0mshow license status application  [0K [4hvoic

  [0;1m [4lNCS-CUE E# #    [0mshow license status application voic [0K [4hemail
  [0;1m [4lNCS-CUE#  [0mshow license status application voicemail  [0K
  [0mNCS-CUE E# #   show license status application voicemail  [0K

voicemail disabled, ivr session quantity (4) is equal to or exceeds available ports (4)

  [0;1mNCS-CUE#  [0m [0K

I would like to know that how i can activate voice mail informations.....

Regards,

Sunish.

5 REPLIES
Cisco Employee

Re: Unity express License issue - Voice mail not able to activat

I am also having the same issue. Has anyone fixed this yet or have a fix for it?

Community Member

You have 4 IVR channels

You have 4 IVR channels activated, which is equal to your available ports, then left no ports for AA or voicemail. Reduce the IVR channel to 2 or whatever it's suitable.

license activate ivr sessions 0
license activate voicemail mailboxes 30
license activate ports 4
write memory
reload

Community Member

You have 4 IVR channels

You have 4 IVR channels activated, which is equal to your available ports, then left no ports for AA or voicemail. Reduce the IVR channel to 2 or whatever it's suitable.

license activate ivr sessions 0
license activate voicemail mailboxes 30
license activate ports 4
write memory
reload

Community Member

You have 4 IVR channels

You have 4 IVR channels activated, which is equal to your available ports, then left no ports for AA or voicemail. Reduce the IVR channel to 2 or whatever it's suitable.

license activate ivr sessions 0
license activate voicemail mailboxes 30
license activate ports 4
write memory
reload

Community Member

this fixed my problem. Thanks

this fixed my problem. Thanks!

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