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Unity Express- Transfering call after leaving voice mail

Hi,

I have cisco unity express version 8.6.1. I would like the calling person to get an option to transfer the call to the operator after leaving voicemail. Is this possible?

Mohamed Faizal

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New Member

Unity Express- Transfering call after leaving voice mail

Configure "voicemail operator

Hall of Fame Super Red

Unity Express- Transfering call after leaving voice mail

Hi Mohamed,

Just wanted to add a good Tech note to the excellent tip from Frank (+5 Frank )

This doc shows the required config/steps;

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00808c3896.shtml

Cheers!

Rob

"Everything is broken" - Bob Dylan

5 REPLIES
New Member

Unity Express- Transfering call after leaving voice mail

Configure "voicemail operator

Hall of Fame Super Red

Unity Express- Transfering call after leaving voice mail

Hi Mohamed,

Just wanted to add a good Tech note to the excellent tip from Frank (+5 Frank )

This doc shows the required config/steps;

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00808c3896.shtml

Cheers!

Rob

"Everything is broken" - Bob Dylan

New Member

Unity Express- Transfering call after leaving voice mail

Hi,

Thanks for your response,

That worked....

Is it possible for us to have an option for the calling party to press 0 before it gets trasfered to the operator. Now what happends is the call get trasfered directly....

Mohamed Faizal

Hall of Fame Super Gold

Unity Express- Transfering call after leaving voice mail

You can use an operator number that points to an AA with any options or flow you want.

Hall of Fame Super Red

Unity Express- Transfering call after leaving voice mail

Hi Mohamed,

This is most possible

The zerooutnumber command was deprecated in CUE 7.1 and replaced with caller-input

caller-flow caller-input

#

To specify the call flow for a specified caller input, use the caller-flow caller-input command in Cisco Unity Express mailbox configuration mode. Use the no or default form of this command to remove the configuration of the call flow.

#

caller-flow caller-input input {ignore | repeat-greeting | say-goodbye | skip-greeting | subscriber-signin | transfer-to E164Phone | transfer-operator}

#

no caller-flow caller-input input {ignore | repeat-greeting | say-goodbye | skip-greeting | subscriber-signin | transfer-to E164Phone | transfer-operator}

#

Syntax Description


#

input

#

Specifies the number between 0 and 9 that a caller must dial to initiate a transfer to another phone number.

#

ignore

#

Ignore the key stroke and continue to play the greeting uninterrupted.

#

repeat-greeting

#

Repeat the greeting from the beginning

#

say-goodbye

#

Play the goodbye message and then disconnect the call.

#

skip-greeting

#

Skip to the end of the current greeting.

#

subscriber-signin

#

Play the subscriber signin prompt.

#

transfer-to E164Phone

#

Transfer to the specified E164 phone number if it is not blocked by the appropriate restriction table.

#

transfer-operator

#

Transfer to the operator. If no operator is defined, the key stroke is ignored and the greeting plays uninterrupted.


#

Command Default

#

None.

#

Command Modes

#

Cisco Unity Express mailbox configuration (config-mailbox)

#

Command History


#
Cisco Unity Express Version
#

Modification

#

7.1

#

This command was introduced.

#

Usage Guidelines

#

This command replaces the zerooutnumber command in releases 7.1 and later.

#

Examples

#

The following example configures the call flow for a mailbox to forward a caller to 555-0200 if the caller dials 2:

#

se-10-0-0-0# config t

#

se-10-0-0-0(config)# voice mailbox owner user8

#

se-10-0-0-0(config-mailbox)# caller-flow caller-input 2 transfer to 5550200

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel3_2/Command/c_cmds.html#wpxref15986

Configurable Caller Flow

#

Beginning in version 7.1, you can customize how the call flow precedes in response to keys pressed by the caller during a call. For each mailbox, the mailbox owner or system administrator can assign one of the following actions to the keys input by the caller:

#

Transfer the call to another number

#

Connect to the operator

#

Ignore the input

#

Repeat the greeting

#

Say good bye

#

Skip the greeting

#

Proceed with subscriber sign-in

#

These actions can be assigned only to single digit input by the user, such as the numbers zero through nine (0 - 9), the asterisk (*), or the pound sign (#).

#

You can also optionally restrict the transfers using the caller input feature by configuring the call-flow restriction table.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/rel_notes/rel_notes.html#wp261582

Caller input


Enables callers to control how the call flow precedes by pressing keys. For each mailbox, the mailbox owner or system administrator can assign actions to the keys such as:
• Transfer the call to another
number
• Connect to the operator
• Repeat the greeting


•From the CLI: See Cisco Unity Express CLI Administrator Guide.


•From the GUI: Use the Voice Mail > Mailboxes option and the online help

Cheers!

Rob

"Everything is broken" - Bob Dylan

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