Unity Express Voicemail allowed sessions.

[Mike Buyarski]

trying to setup voicemail on our new CCME system but every time i call voicemail i get a busy signal. i pretty sure i have the setup correct for dialing into the the voicemail. when i do a "sh license status application" in the CUE command line i get this:

voicemail disabled, no activated port license available
ivr disabled, no activated ivr session license available

I'm suppose to have 2 licensed sessions, and i am wondering if having to install the unity express software on the module(did not come with the unity express OS) somehow wiped that out?

[MUDIT MATHUR · Accepted solution]

Hi Mbuyarski,

looks like the Voicemail license and port license is not activated.

Use the following command to check the current status of the license

show license in-use

If you have 2 voicemail and 2 port licenses, then use the following command to activate voicemail license

license activate voicemail mailboxes 2

license activate ports 2

then save the config and reload the module

Once the module is rebooted, use follwoing command to check if license is active or not

 show license in-use

For more information, use the following document for reference

https://supportforums.cisco.com/document/32076/cue-licensing-faq

[Aman Soi]

Hi  Mbuyarski,

[+5] to Mudit for tips..

you can also run the command in CUE module and share output:

show license feature 

show license status application ivr

show call-agent

show software versions 

regds,

aman

[Aman Soi]

Hi,

If the licenses have been loaded, can u try the command license modify priority VMIVR-PORT high and then, reboot.

 

regds,

aman

[Mike Buyarski]

our partner is saying the unity module comes with 2 licenses,  but i'm guessing since the unity module did not come with any OS loaded that i had to load on it that maybe it didn't have those 2 we were suppose to have pre installed.

[Aman Soi · Accepted solution]

Hi,

the best is to check the BOQ u have ordered to Partner.

regds,

aman

[Mike Buyarski]

Thanks for the help i will work with our partner to get this figured out

[Mike Buyarski]

ok i ran those command and here is the output from the show commands after the reload FYI: i did load up the 10 voicmail licenses we have bought prior to the post.

CUE-BAY-PKC# sh license in-use
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 10 /10
        License Priority: Medium
StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  3 days
            Expiry date: Mon Jun 16 08:51:53 2014
        License Count: 60 /2
        License Priority: Low

CUE-BAY-PKC# sh license status application ivr
ivr disabled, no activated ivr session license available
CUE-BAY-PKC# show call-a
CUE-BAY-PKC# show call-agent
Call-agent:         CUCME
CUE-BAY-PKC# show software versions
Cisco Unity Express version (8.6.7)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2013 by Cisco Systems, Inc.

Components:

 - CUE Voicemail Language Support version  8.6.7

CUE-BAY-PKC#

well its lets me into the voicemail now so everthing appears to be working but as you can see it looks like i just have a eval license. so i'm thinking i need to talk to our partner more on why we dont have port licenses.