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New Member

Unity Express Voicemail allowed sessions.

trying to setup voicemail on our new CCME system but every time i call voicemail i get a busy signal. i pretty sure i have the setup correct for dialing into the the voicemail. when i do a "sh license status application" in the CUE command line i get this:

voicemail disabled, no activated port license available
ivr disabled, no activated ivr session license available

I'm suppose to have 2 licensed sessions, and i am wondering if having to install the unity express software on the module(did not come with the unity express OS) somehow wiped that out?

  • IP Telephony
2 ACCEPTED SOLUTIONS

Accepted Solutions
Cisco Employee

 Hi Mbuyarski, looks like the

 

Hi Mbuyarski,

 

looks like the Voicemail license and port license is not activated.

 

Use the following command to check the current status of the license

show license in-use

If you have 2 voicemail and 2 port licenses, then use the following command to activate voicemail license

license activate voicemail mailboxes 2

license activate ports 2

then save the config and reload the module

Once the module is rebooted, use follwoing command to check if license is active or not

 show license in-use

 

For more information, use the following document for reference

https://supportforums.cisco.com/document/32076/cue-licensing-faq

 

 

 

Thanks & Regards, Mudit Mathur
VIP Purple

Hi, the best is to check the

Hi,

 

the best is to check the BOQ u have ordered to Partner.

 

regds,

aman

7 REPLIES
Cisco Employee

 Hi Mbuyarski, looks like the

 

Hi Mbuyarski,

 

looks like the Voicemail license and port license is not activated.

 

Use the following command to check the current status of the license

show license in-use

If you have 2 voicemail and 2 port licenses, then use the following command to activate voicemail license

license activate voicemail mailboxes 2

license activate ports 2

then save the config and reload the module

Once the module is rebooted, use follwoing command to check if license is active or not

 show license in-use

 

For more information, use the following document for reference

https://supportforums.cisco.com/document/32076/cue-licensing-faq

 

 

 

Thanks & Regards, Mudit Mathur
VIP Purple

Hi  Mbuyarski,[+5] to Mudit

Hi  Mbuyarski,

[+5] to Mudit for tips..

you can also run the command in CUE module and share output:

show license feature 

show license status application ivr

show call-agent

show software versions 

regds,

aman

VIP Purple

Hi,If the licenses have been

Hi,

If the licenses have been loaded, can u try the command license modify priority VMIVR-PORT high and then, reboot.

 

regds,

aman

New Member

our partner is saying the

our partner is saying the unity module comes with 2 licenses,  but i'm guessing since the unity module did not come with any OS loaded that i had to load on it that maybe it didn't have those 2 we were suppose to have pre installed.

 

VIP Purple

Hi, the best is to check the

Hi,

 

the best is to check the BOQ u have ordered to Partner.

 

regds,

aman

New Member

Thanks for the help i will

Thanks for the help i will work with our partner to get this figured out

New Member

ok i ran those command and

ok i ran those command and here is the output from the show commands after the reload FYI: i did load up the 10 voicmail licenses we have bought prior to the post.

CUE-BAY-PKC# sh license in-use
StoreIndex:  0  Feature: VMIVR-VM-MBX                      Version: 1.0
        License Type: Permanent
        License State: Active, In Use
        License Count: 10 /10
        License Priority: Medium
StoreIndex:  1  Feature: VMIVR-PORT                        Version: 1.0
        License Type: Evaluation
        License State: Active, In Use
            Evaluation total period:  8 weeks  4 days
            Evaluation period left:  8 weeks  3 days
            Expiry date: Mon Jun 16 08:51:53 2014
        License Count: 60 /2
        License Priority: Low

CUE-BAY-PKC# sh license status application ivr
ivr disabled, no activated ivr session license available
CUE-BAY-PKC# show call-a
CUE-BAY-PKC# show call-agent
Call-agent:         CUCME
CUE-BAY-PKC# show software versions
Cisco Unity Express version (8.6.7)
Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2013 by Cisco Systems, Inc.

Components:

 - CUE Voicemail Language Support version  8.6.7

CUE-BAY-PKC#

well its lets me into the voicemail now so everthing appears to be working but as you can see it looks like i just have a eval license. so i'm thinking i need to talk to our partner more on why we dont have port licenses.

 

 

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