I have a client that wants two different messages for the initial AA recording, they want the ability to switch the messages at any time via an easy method, the unity express is integrated with callmanager 6.1 via jtapi. any idea on how i can do this would be great.
Bear in mind that the script must have the "Call Subflow" step to check for "checkAltGreet.aef".
If they are looking for different greetings but the same script, then a potential solution, although not a very elegant one, would be to create two scripts that were identical except for the greetings. Assign them to different DNs.
Create a third DN and point all incoming calls for the AA to this number.
Assign this DN to a line/button to a phone and then set CFwdAll to either of the AA DNs. To reassign, take off CFwdAll and then reapply to other AA DN.
As I said, not a very elegant solution but I haven't had to implement anything like this for a customer.
If anyone else has a better solution, I'd be interested to hear it also.
I just found the emergency alternat greeting info thanks for the quick response. The only issue i have now is the client does not want to normal greeting to be played after the emergency one. So when they invoke the emergency the normal greeting is not played, any ideas.
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