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Unity for voicemail set up

Hi Guys

I have 1861 ISR and when some one leaves a message and hangs up, my system doesn't prompt me the options -

-to repeat it , press 1

-To save this message press 2

-to delete it press 3

When the caller hangs up, it plays the disconnect tone as it doesn't stop recording and records that disconnect tome also

Can any one help please

Regards,

Rachna

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