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New Member

Unity - How can I tell how many voicemail messages have been listened to?

Silly question of course...

In Unity, if I go to Edit-Mailbox, I see the number of messages in the account, however, is there a way I can tell how many are new (not listened to), and how many have been listened to?  Thanks so much.


CISCO VoIP System Info:

Cisco Unity Connection version: 8.6.2ES25.21900-25

CM Admin System version:

On 2 C200M2 Servers


I dont have a 8.6.2 system in

I dont have a 8.6.2 system in front of me but your best bet would be check the Reports under Cisco Unity Connection serviceability and see if a report there provides what you need.

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Hall of Fame Super Red

Hey Joseph, Your best bet

Hey Joseph,


+5 to my friend George here for his good tips!


Your best bet here will be using CUDD from the fantastic - Unity Tools smiley


CUDD - Connection User Data Dump


  • Mailbox unread message count.  The total number of messages that are marked unread (new) in the user’s inbox.




Nice, thanks Rob!

Nice, thanks Rob!

Please rate useful posts.
New Member

Thanks Gentlemen.   I will

Thanks Gentlemen.   I will take a look and let you know.  Truly appreciate your assistance.

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